XStock Refund and Cancellation Policy

Last Updated: September 26, 2023

At XStock, we strive to provide you with the best stock photo content and customer service. We understand that occasionally, you may need to cancel your subscription or request a refund. This Cancellation and Refund Policy outlines the procedures and conditions for canceling your subscription and seeking a refund.

1. Subscription Cancellation

1.1 Monthly Subscription:

  • For customers with a monthly subscription, you can cancel your subscription at any time. Your cancellation will be effective immediately, and you will not be billed for the following month.

1.2 Annual Subscription:

  • Customers with an annual subscription may cancel their subscription within 30 days of purchase and receive a full refund. After 30 days, you can still cancel your subscription, but no refunds will be provided for the remaining months.

2. Refund Policy

2.1 Requesting a Refund:

  • To request a refund for your annual subscription within the first 30 days, please send an email to our customer support team at support@xoryogroup.com with your refund request. Include your full name, email address, and the reason for your refund request.

2.2 Refund Eligibility:

  • Refunds are only available for annual subscriptions canceled within the first 30 days of purchase. Monthly subscriptions are not eligible for refunds.

2.3 Refund Processing:

  • Once your refund request is received and approved, we will process the refund within 7-10 business days. Please note that it may take additional time for your bank or credit card company to credit the refund to your account.

3. Contact Information

For any questions, concerns, or assistance regarding your XStock subscription, please contact our customer support team at:

Email: support@xoryogroup.com

Our dedicated support team is available to assist you with any inquiries or issues you may encounter while using our services.

4. Changes to the Policy

XStock reserves the right to modify or update this Cancellation and Refund Policy at any time. Any changes made will be effective immediately and will be posted on our website.

By using XStock’s services, you agree to abide by the terms and conditions outlined in this Cancellation and Refund Policy.

Thank you for choosing XStock for your stock photo needs. We appreciate your business and look forward to serving you.